Computer Repair & Troubleshooting
We are supremely confident, based on our 20 plus years of computer repair experience, that we can resolve any computer related issue your business may face. Based out of Fort Lauderdale, we provide rapid response times with remote and on-site service as needed.
Contact us today for more information and receive 1 FREE hour of consulting.
Basic Computer Repair Troubleshooting Procedure
When you receive an error on your computer or if it is not working as expected follow these basic troubleshooting steps in order to quickly resolve the error or at least obtain the fundamental knowledge of the error prior to contacting technical support for fastest resolution.
- Document or "Capture"* any error message(s) you receive and detail the actions performed prior to receiving the error(s).
*(To “Capture” an error message along with all information on the computer screen, press the “PrtScn” button (located in the upper right section of the keyboard). Then open your word processor (ie: MS Word) and use the command “Ctrl+V” or “Paste” from the “Edit” menu. - Close all applications and “Restart” your computer, do not simply power off the computer (if it can be prevented).
- Observe the boot and login process:
- Does it appear to “Act” normally?
- Do you get your normal screen and/or login prompt?
- Verify your “Login Name” and Password
- Open (Start) only the application in which you received the error or “Lock-up” and reattempt the same action you were trying to perform when the application failed before.
- Did the application perform properly this time?
- If not, attempt the same function on a different computer (if possible) to identify if it is a local computer issue or a network related issue.
- Did the application perform properly this time?
If these steps did not resolve your issue(s), contact us so we may resolve your issue(s) quickly and efficiently.
